How can I contact you?

The best way to reach Mailing Goods is by email at [email protected]. Our team will respond as soon as possible during normal business hours.

What are your business hours?

Our customer service team is available Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.

Where are you located?

Mailing Goods is based in California and serves customers throughout the United States.

How long does it take to prepare an order?

Processing time depends on the type of product ordered. Custom or personalized products generally require approximately 5 business days for production before shipment. In-stock products are typically prepared and shipped sooner.

When should I expect to receive my order?

Delivery time depends on product availability, production requirements, destination, and carrier conditions. Once your order has been completed and shipped, you will receive shipping confirmation by email.

Do you offer free shipping?

Yes. Mailing Goods offers free standard shipping on eligible orders delivered within the United States, with no minimum purchase requirement.

Do you ship internationally or to Canada?

No. We currently accept and ship orders only within the United States. We do not currently sell or ship products to Canada or other international destinations.

How will I know that my order was received?

After completing your purchase, you should receive an order confirmation email containing your order information and order number. Please keep this information available in case you need assistance with your order.

Will I receive tracking information?

Yes. When tracking information is available, a shipping confirmation email will be sent after your order leaves our facility.

How can I check my order status?

If you created an account during checkout, sign in to your account to review your order history and available order details. You may also contact us at [email protected] for assistance.

Can I change or cancel an order after placing it?

Orders may enter processing shortly after they are submitted. If you need to make a correction or request a cancellation, please contact us as soon as possible at [email protected].

For customized products, changes may no longer be possible once production has started. Customers are responsible for reviewing names, spelling, artwork, sizes, and other customization details before submitting an order.

I noticed an error in my order. What should I do?

Please contact us immediately at [email protected]. We will do our best to make the requested correction if production has not yet started.

Once a customized item has entered production, we may not be able to change spelling, artwork, wording, or other personalized details.

Can I reorder a product I purchased before?

If you have an account, sign in and review your previous orders. Depending on the product and order history, you may be able to use the previous order information when placing a new order.

If you need assistance locating a previous order, contact us and provide your order number when available.

Can I request a proof before production?

Proofs may be available for certain customized products upon request. If a proof is required, please include the request with your order or contact our customer service team.

When a proof is provided, production will begin after the proof has been reviewed and approved. Requests for changes should be submitted before approval.

What is your return policy?

We want customers to receive products that meet the specifications of their orders. If an item arrives with a manufacturing defect or if we made an error during production, please contact us so we can review the issue and provide an appropriate solution.

Customized products generally cannot be returned because of customer-submitted spelling errors, incorrect information, artwork issues, or other customization details that were approved or entered incorrectly at the time of purchase.

Returns involving non-customized or specially ordered merchandise may be subject to additional conditions or restocking charges depending on the product.

What type of artwork should I provide?

For the best production results, artwork should be clear, high resolution, and preferably at least 300 DPI. Simple, high-contrast artwork generally produces better results for stamps and marking products.

Black-and-white artwork is recommended for products where fine detail or color cannot be reproduced accurately.

Which artwork file formats can I use?

Common image formats such as JPG, JPEG, PNG, and GIF may be suitable for online previews and uploads.

If your artwork is available in another format, such as PDF, EPS, PSD, or Adobe Illustrator format, you may contact us at [email protected] for assistance.

How can I send artwork for my order?

If your order requires custom artwork or graphics, you may send the files to [email protected]. Please include your order number and any relevant instructions so we can match the artwork to the correct order.

I forgot my account password. What should I do?

Go to the sign-in page and select the password reset option. Enter the email address associated with your account and follow the instructions sent to your email.

If you do not receive the password reset email within a few minutes, please check your spam or junk folder before requesting another reset.

Still Need Help?

If you have additional questions about products, customization, orders, shipping, or artwork, please contact Mailing Goods at [email protected].